Refund Policy

• Free cancellation before driver assignment • ₹25 cancellation fee after driver is assigned but before pickup • ₹50 cancellation fee if driver has arrived at pickup location • No refund for no-shows after 10 minutes of driver arrival

If a driver cancels your ride: • Full refund for any advance payment • Automatic rebooking with another available driver • Compensation credits may be provided for inconvenience • Priority booking on next request

Eligible for refund if: • Driver takes wrong route significantly increasing fare • Service was significantly different from booking • Safety concerns during the ride • Technical issues prevented service completion

• Submit refund request within 48 hours of ride completion • Include booking ID and reason for refund • Review typically completed within 3-5 business days • Approved refunds processed to original payment method • Cash payments refunded as GTRX credits

Refunds are not provided for: • Change of mind after ride completion • Traffic delays or route changes due to road conditions • Waiting charges incurred due to user delay • Toll and parking charges paid during ride

For refund requests: • Email: refunds@gtrx.in • Phone: +91 98754 15945 • In-app support chat Include your booking ID and detailed explanation