Payment & Refund Policy

• Payment requests are typically processed within 7 working days from the date of request. • Once a payment slip or confirmation is issued, it may take up to 72 working hours for the amount to be credited to your bank account. • Total processing time may vary depending on banking holidays and verification requirements.

• Free cancellation before driver assignment. • ₹25 cancellation fee applies if a driver is assigned but cancelled before pickup. • ₹50 cancellation fee applies if the driver has already arrived at the pickup location. • No refund for no-shows after 10 minutes of driver arrival.

If a driver cancels your ride: • Full refund for any advance payment. • Automatic rebooking with another available driver where possible. • Compensation credits may be provided for significant inconvenience. • Priority booking on your next request.

Eligible for refund if: • Driver takes a wrong route significantly increasing the fare. • Service provided was significantly different from the booking details. • Safety concerns occurred during the ride. • Technical issues prevented the completion of the service.

• Submit refund requests within 48 hours of ride completion. • Include your Booking ID and the specific reason for the refund. • Review is typically completed within 3-5 business days. • Approved refunds are processed back to the original payment method. • Cash payments will be refunded as GTRX wallet credits.